Refund policy

At Unique Collections, customer satisfaction is important to us. We want you to shop with confidence and have a positive experience with our products and services. Please review this policy before placing an order.

Return Eligibility

Eligible items may be returned within 10 days of delivery, subject to the conditions outlined in this policy and applicable law.

To qualify for a return, items must:

Be unused and in their original condition.
Include original packaging, tags, and accessories where applicable.
Be accompanied by proof of purchase or an order confirmation.

Some items, including personalized products, final-sale items, or hygiene-sensitive products, may not be eligible for return where permitted by law. Any applicable exclusions will be communicated clearly.

How to Request a Return

To begin a return, email uniquecollections316@gmail.com with your order number, the item you wish to return, and the reason for your request.

Please contact us before sending an item back so we can provide the appropriate return instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at uniquecollections316@gmail.com as soon as possible.

Include your order number, a description of the issue, and clear photographs where applicable. We will review your request and work with you toward an appropriate resolution in accordance with applicable law.

Refunds

Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. The time required for the funds to appear in your account may depend on your payment provider or financial institution.

Original shipping fees and return shipping costs will be handled according to the terms communicated at purchase and applicable law.

Exchanges

Exchanges are subject to product availability. If you wish to exchange an item, contact uniquecollections316@gmail.com for assistance.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped. Any cancellation and refund will be handled in accordance with applicable law.